The Ministry directed that passengers travelling on the same PNR must be seated together, preferably in adjacent seats. It added that the carriage of sports equipment and musical instruments should be facilitated in a transparent and passenger-friendly manner. The Airlines have also been instructed to bring out clear, transparent policies for the carriage of pets.
Meanwhile, strict adherence to passenger rights framework, particularly in cases of delays, cancellations and denied boarding has also been directed by the government. The Ministry also called for prominent display of passenger rights across airline websites, mobile applications, booking platforms, and airport counters. Airlines are also instructed to ensure clear communication of passenger entitlements in regional languages for wider accessibility and awareness.